FAQ

1. Is the physical store in Torrance still available to shop in person?

Unfortunately, due to the impact of the COVID-19 Pandemic, we do not have our physical store in Torrance, CA. We are fully operating our business online only. If you have any questions about our product or services, please email us at matsubudogu@gmail.com.

2. What is your payment options?

We accept "Credit Card (Visa, Master, Discover and American Express)","PayPal"

3. My payment keeps declining, what can I do?

Don't worry, this happens for numerous reasons. If you are sure your payment details have been entered correctly, please try contacting your credit card customer service or bank to check if they are putting a block on the payment - this sometimes happens with domestic and international transactions, and is just the card issuer doing their best to protect you from fraud.

4. Do you offer equipment repair service?

Yes, we do have kendo repair services.

• Men Chikawa replacement
• Kote palm replacement
• Kote hole patch
• Do Chikawa replacement
• Tare Himo replacement

For more information about the repair service, please see the [Repair Service] page.

5. How do I wash my Keikogi and Hakama?

The following is some important information to take care of your Kendogi and Hakama:

• Please use cold water to wash both Keikogi and Hakama for long-lasting color.
• Most modern uniforms don't need to be washed or soaked in vinegar.
• Detergent use: please use only [Dark Color] detergent for all dark color uniforms.
• You should never wash with hot water, vinegar, nor with other clothes, as the color from the Aizome (Japanese indigo dye) will come out and stain other clothes.
• You should also never place them in the dryer, cotton uniforms will shrink one to two sizes.
• Cotton Hakamas need to be hand-washed, hang dry, and ironed. Do not place the cotton hakama into the washer or else it will lose all the pleats.
• Do not expose to direct sunlight for drying uniforms.
• We do not recommend taking the hakama to local dry cleaners for any services. Since most dry cleaners don't know how to handle aizome dyed hakama, they will totally destroy the product.

6. Gift Card / Gift Certificate

Gift Card/Gift Certificates are available to purchase.

• For digital gift card purchases, please purchase through our website. You will receive a digital gift card code. All gift card codes are good for 1 year from the purchase date.
• If you would like to receive a physical gift card, please indicate in the comment section when you purchase through our website.
• Expired gift cards / gift certificate are not redeemable.
• We no longer accept old Mazkiya USA gift cards/certificates.
• If you had purchased a gift card/certificate through our MATSU BUDOGU pop-up stand or online, there is a code on the top right-hand corner.
• To check the funds on your gift card, log in to your account and click "View my gift card balance" from the My Account page.
• DTo send a gift card that you have purchased, you need to log in to your account and click "View my gift card balance" from the My Account page. You can check your GIFT CARD balance and click "Email to a Friend". Enter the email address to whom you want to send it.

7. Return/Exchange Policy

Please visit the [Delivery & Returns] page for more details.

8. Custom Orders

We accept any custom orders within our services.

• Non-refundable 50% security deposit for all Custom Orders
• All custom kendo bogu orders will take 6 months to a year
• All custom [Hosen] bags may take 2-3 months
• For all other custom orders, please email us to get an estimate

9. Embroidery Services

Name embroidery services are available on the following items:

• Uniforms
• Bogu
• Bags
• Tasuki/Mejirushi
• Shinpanki
• Available: English, Japanese, and few Chinese characters

For more information, please visit the [Embroidery Service] page.